Privacy Policy

ACEL Power Inc. (also referred to as “ACEL Power”, “us”, “we” or the “Company”) is concerned about privacy issues and wants you to be familiar with how we collect, process, disclose and retain and safeguard your personal data. This Privacy Policy describes our practices in connection with data that we collect through the website operated and controlled by us from which you are accessing this Privacy Policy (also referred as the “Site”). We value your privacy and we also want to make sure our commercial and marketing practices respect the local privacy regulations. Protecting your personal data is very important to us.


The term ‘personal data’ is defined on the General Data Protection Regulation (GDPR) Art. 4 (1)

as: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

We only collect the minimum amount of personal information that we determine necessary for service delivery to our customers and communication with prospects and partners.


We collect personal data that you provide to us during direct communication with any of our representatives or by using this website, such as:

  • Contact information such as name, email address, mailing address, phone number, IP address
  • Unique identifiers such as username and password
  • Information about your business such as company name and address

Payment information such as credit card number, expiration date, and name of the cardholder is not processed by ACEL Power. We use third-party services to directly process payment information.

For more information about how your payment information is collected, processed, and protected, please refer to the Stripe website (www.stripe.com).

We use this information to:

  • Assess the needs of your business to determine suitable products
  • Send your requested product or service information
  • Respond to customer service requests
  • Send you marketing communications
  • Respond to employment inquiries
  • Improve our website and marketing efforts
  • Conduct research and analysis
  • Process payment, support sales services and fulfil purchase requests

Personal data you provide

The personal data you provide on the website is stored and processed for marketing and sales purposes using a third-party CRM tool (Customer Relationship Management System): HubSpot (www.hubspot.com)

Third-Party Sites and Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us.


We use reasonable organizational, technical, and administrative measures to protect personal data under our control, such as ensuring that our 3rd party application vendors comply with strict privacy and data protection regulations such as GDPR.

ACEL Power will take appropriate steps to ensure that personal data about you is protected from loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us of the problem by contacting us.


We retain your personal data for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law or to otherwise fulfil a legal obligation.


This Site is not directed to individuals under the age of 13, and we request that these individuals not provide personal data through the Site. If a child under 13 has provided us with personal data, we ask that a parent or guardian of the child contact us to request that this data be deleted from our records. We will immediately delete the child’s information from our existing files once we are aware of such a situation.


The personal data that you provide to us will be stored in HubSpot (CRM system) servers in the United States. HubSpot has taken appropriate safeguards to ensure Personal Data remain protected at all times. HubSpot uses Standard Contractual Clauses as well as additional safeguards where appropriate (such as commercial industry-standard secure encryption methods to protect customer data at rest and in transit, TLS for HubSpot hosted sites, web application firewall protection, and other appropriate contractual and organizational measures) (For more information https://legal.hubspot.com/privacy-policy)

More information about how Stripe collects, transfers, and stores your payment information is available at https://stripe.com/en-ca/privacy (6. International Data Transfers).


Subject to any exceptions provided by law, you have the right to request access to, update or deletion of your Personal Data. You also have the right to request the restriction of or object to the processing of your Personal Data. In each particular case, we will inform you of the consequences of your request and if there are any exemptions to honouring your requests based on legal or contractual requirements.

Please refer to the “Contacting Us” section to submit any request or exercise any right you have about your personal data, including opt-out from sales and marketing campaigns.


We use cookies to collect information that helps us enhance the convenience and use of the website.

Our website uses different types of cookies, both necessary and analytical, and some cookies that are placed by third-party services appear on our pages. The different types of cookies include the following:

  • Strictly Necessary Cookies: These cookies are necessary for the website to function and cannot be switched off in our systems. The website might not function properly without these cookies.
  • Functional (non-necessary): These cookies make a website usable by enabling basic functions like page navigation and authentication checks for secure areas of the site.
  • Targeting (non-necessary): These cookies track visitors across websites to help display advertising that is relevant and engaging for individual users, and thereby more valuable for publishers and third-party advertisers.
  • Performance (non-necessary): These cookies enhance the user’s experience by remembering information like language and region preferences that change the way the website behaves or looks.
  • Google Analytics (non-necessary): These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site.


You may contact us by:

Writing to us at the following address:
ACEL Power
1430 Airport Square Building
West 73rd Avenue, Vancouver, BC V6P 6G5
Calling us at +1-888-6270771
Email address: privacy@acelpower.com


We may update this privacy statement to reflect changes to our information practices. We will indicate at the top of the Privacy Statement when it was most recently updated. All changes are effective immediately when they are posted and apply to all access to and use of the website thereafter.
Last updated: March 31rd, 2022

Your survey responses are collected by Acel Power Electronics for analysis, to better serve you. You may refer to the Privacy Notice for more details.

Please proceed only if you accept the terms stated in the Privacy Notice.

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